Cancellation Policy

Cancellation of Order

  1. Unwanted products will be taken back within 7 working days of purchase so long as they are in pristine condition, the package is unopened and no seals have been broken. New products found to be faulty within 30 working days of purchase will only be replaced, after 30 days you will have to contact the manufacture for any replacements  Products declared as faulty will be checked by us and/or the manufacturer. If the product is NOT found to be faulty it will be returned and an administration fee will be raised.
  2. Cancellation of an order must be informed to us in writing by letter, fax or email. We will not accept cancellation by telephone.  If the goods haven't shipped then you may cancel at any point with no further charges and a refund will be applied.
  3. Under the Distance Selling Regulations consumers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. Please take care not to damage the packaging when opening/removing goods for inspection. Returned goods should be accompanied by all of their original packaging etc
  4. Items such as Personal Computers and Laptops can be returned for a refund under the Distance Selling Regulations providing that pre-installed software has not been registered etc as to do so would exceed what a consumer would be able to do in a shop.
  5. Please note that you will be responsible for the costs of returning the goods to us and you must take reasonable care to ensure that we receive the goods back and that the goods are not damaged in transit. Please retain proof of postage. We request that Goods be returned to us within 7 days of cancellation.
  6. We shall issue a refund within 30 days of the cancellation directly to the method of original payment
  7. Please note that the Distance Selling Regulations apply only to purchases made by consumers. Purchases made by businesses or by individuals acting on behalf of a business, trade or profession are not covered by these Regulations
Hours: MON-FRI 8:30am to 5:30pm
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